Join our team

We are looking for an experienced business analyst to join our Operations team – someone with strong analytical experience, but who’s also interested in getting your hands dirty in the day-to-day operation of a mobility business. You will report directly to the VP of Operations, and play a pivotal role in developing the operations and growth strategies for Hip.

75% of the role – Data analysis (Behind-the-computer time)

• Drive operations, marketing & customer service, growth, strategy & planning with robust data analysis, using both internal and external data
• Analyzing customer data, to understand user segmentation, usage trends and more
• Analyzing and compiling operational data, to keep the buses running on time 
• Developing tables/data structures, reports, dashboards, KPIs and metrics, that enable the leadership team to closely monitor business KPIs 
• Coming up with new ways to use our data to drive operational and gross margin improvements
• Analyzing raw data according to complicated business questions

25% of the role – Operations Planning & Special Projects (Get-your-hands-dirty time)

• Planning and implementation of projects, as a result of your analysis and recommendations, or as needed
• Operations management work for all-hands-on-deck projects or events
• General problem solving — we’re a start-up, see a problem that you think is fixable and will improve our business, our team, even the office day-to-day? Have at it!

About you

You’re a strong candidate with:

• At least 4 years of experience in business operations, management consulting, market research & analysis or other related field
• At least 2 years in an analytics focused role  – strong Excel and SQL skills a must
• Proven experience creating meaningful business insights based on data
• Both a technical and business orientation
• A love of number-crunching combined with a strong passion for creating real-world impact with your analysis

You’re an even better fit if you have:

• Past experience in the mobility tech / startup industry
• Experience in Python, R or other scripting languages
• Experience working with geospatial or GIS data (e.g. Census data, ArcGIS experience, etc)
• A passion for transportation & mobility
• Experience working with remote teams

Contact: jobs@ridehip.com

We are looking for an experienced Marketing Manager to join our Operations team – someone with experience across online and offline marketing & acquisition channels. In this role you’ll own all aspects of marketing for Hip’s service, so you should be comfortable moving between the high-level and strategic to the ground-level, field, executional aspects. You’ll need to be ready to get your hands dirty in the day-to-day operations, getting to know our users, and understanding how to grow our customer base. You will report directly to the VP of Operations, and play a pivotal role in developing brand, marketing, and growth strategies for Hip.

Field & offline marketing

• Planning and implementation of field marketing programs to grow the Hip user base
• Managing strategy, spend, and execution of out-of-home advertising, affiliate, partnership programs

Brand management & customer engagement

• Managing Hip’s social media channels
• Customer communications (email and/or social campaigns) to drive retention and engagement
• Developing Hip’s brand voice across customer-facing channels

Growth marketing

• Developing, managing and executing online marketing campaigns
• Managing customer acquisition channels and programmatic spend, in partnership with HQ Growth team

About you

You’re a strong candidate with experience in most if not all of the following:

• Online brand management and awareness, especially for real world products
• Execution of offline user acquisition and marketing, through brand ambassador, affiliate marketing or other creative strategies
• Developing and measuring business-oriented metrics for marketing efforts
• CRM, support and customer communications tools, especially Mailchimp and Zendesk/Freshdesk
• Optimizing Google AdWords, and other programmatic advertising and user acquisition channels

You’re an even better fit if you have:

• Past experience in the tech / startup industry
• Experience marketing transportation products
• Experience working with remote teams
• Knowledge of the New Jersey suburbs of NYC

Contact: jobs@ridehip.com

Hip is looking for a data scientist/ data science-oriented developer to join our core team and tackle difficult and interesting algorithmic and optimization problems.

If you enjoy solving complex, real-life problems at scale, in a place where every idea and feature could have immediate impact on the lives of many people – join our team!

Our ML / optimization code is written in Python, and our backend is implemented in Typescript. 

Requirements:

• 2+ years of development experience in an object-oriented language
• 2+ years of hands-on experience in optimization, algorithm development or applied statistics. Online courses may count here.
• Ability to participate in short-cycle development, i.e. taking constant feedback from system performance and client feedback
• Used to working in the cloud (e.g. AWS/Google/Azure)
• Afraid of nothing (technological)
• Experience with graph-based algorithms or with optimization methods – advantage
• Experience in the smart-transportation world and/or with GIS – major advantage

Contact: jobs@ridehip.com

Hip is looking for a strong full-stack engineer to join our core team, and develop systems and interfaces to track and manage large-scale flow of people and traffic.

We’re looking for developers who are interested in being involved in the entire life-cycle of each feature, and want to innovate and have a positive impact on the entire team.

Our main tech stack elements are: Typescript, Vue.js, and Python (for algorithms & ML), however we’re open to developers with any programming-language background.

We follow good development practices, e.g. CI/CD, automated testing etc., and value good design.

Requirements:

• 3+ years of full-stack development experience in an object-oriented language 
• Experience with large scale web-based applications
• Ability to develop features end-to-end, from idea through implementation to testing and deployment
• Experience with consuming external APIs
• Used to working in the cloud (e.g. AWS/Google/Azure)
• Experience in developing a consumer-facing product or system – advantage
• Experience in the smart-transportation world – major advantage

Contact: jobs@ridehip.com

Hip is looking for a Senior Mobile Developer to join our mobile team, to deliver the next generation experience of commuting. You will work on a consumer facing app as part of a strong team, get to see the big picture, and have the opportunity to significantly contribute to Hip’s success.

Our Mobile apps are written using Typescript/React-Native. We value good architecture and clean code, and extensively employ automated testing.

Requirements:

• 3+ years of hands-on experience in developing mobile apps, with
  • at least 1 year of experience with React-Native
  • at least 1 year of experience in developing consumer-facing app(s)
• An eye for detail and a feeling for good UX
• A team player with a positive approach
• Experience in the smart-transportation world – an advantage

Contact: jobs@ridehip.com

Hip is looking for a Backend Engineer to join our core team. As part of the team you’ll develop the experience of the next generation of commuting. You’ll work on a wide spectrum of tasks, from consumer-facing features to deep infrastructure, from 3rd party integrations to API architecture. We’re looking for a person who’s strong in many technologies, who’s willing to get their hand dirty, and who can work independently.

Our Backend is mostly written using Typescript, and our algorithms are mostly Python. We make wide use of cloud services, and are not afraid of developing our own infrastructure where needed. We value good architecture and clean code, and extensively employ automated testing.

Requirements:

• 5+ years of experience in backend development or architecture
• Experience with a wide variety of technologies and environments
• Ability to make things work
• Past experience as one of the first employees of a startup, or as being a technical co-founder – a major advantage

Contact: jobs@ridehip.com

Hip is looking for an exceptional Senior Product Designer to lead all the design aspects of the company. You will design end-to-end user experiences from early prototypes to final implementation. In addition, you will take part in shaping the way our brand is perceived and seen both on digital and social channels and in print materials.

Requirements:

• 5+ years designing at a creative agency or an in-house design team
• Significant product design experience with a consumer mobile-first product 
• Great personality and strong social skills 
• A team player who can easily adapt in a rapidly changing environment

PLEASE ATTACH A PORTFOLIO OR A LINK TO AN ONLINE VERSION

Contact: jobs@ridehip.com